Sooner or later, every live-service player encounters corrupted local storage, failed app updates, or lost access credentials. In these moments, legitimate players rely on the game data recovery policy. For someone operating on a purchased account, contacting official support is catastrophic.
To verify ownership, the recovery questionnaire requires strict evidentiary proof:
- The exact date and hour the profile completed the tutorial.
- The specific mobile device model, OS version, and network carrier used at account creation.
- Unedited digital order receipts from the App Store or Google Play containing official transaction IDs for early purchases.
- Historical physical locations and IP ranges associated with initial logins.
Purchasers cannot supply this information. Submitting incomplete data or conflicting transaction receipts immediately exposes the account to manual fraud review. When customer support agents cross-reference the ticket's submitting IP against the initial creation logs, the violation of the user agreement becomes obvious. Support personnel will close the ticket without appeal, leaving the user with zero assets and zero recourse.
